Welcome to BRIKFURN, your trusted platform for sourcing all home interiors and construction industry products. We strive to ensure that our customers, including end clients, contractors, interior designers, architects, and manufacturers, have a seamless shopping experience. This Returns & Exchanges Policy outlines the circumstances under which replacement of products may be possible and the guidelines that govern the process.
Please read this policy carefully. By purchasing through BRIKFURN, you agree to comply with the terms and conditions set forth in this document. If you have any questions, feel free to contact us using the details provided at the end of this policy.
1. General Overview
At BRIKFURN, we do not accept product returns. However, we understand that certain situations may warrant a replacement. Replacement is only possible under specific conditions, as outlined below. Please note that all customers are required to ensure the safe return of the original product in its original packaging and condition before any replacement can be processed.
2. Scope of the Policy
This Returns & Exchanges Policy applies to all products listed on the BRIKFURN platform, whether you are a B2C (Business to Consumer) customer or a B2B (Business to Business) customer such as contractors, interior designers, architects, or manufacturers.
- B2C Customers: Individual buyers who purchase products for personal use.
- B2B Customers: Contractors, interior designers, architects, or manufacturers purchasing in bulk or for commercial projects.
3. No Returns Policy
3.1 Why We Don’t Accept Returns
Due to the nature of the home interiors and construction industry, as well as the custom and bulk nature of many of our products, BRIKFURN does not accept returns for the following reasons:
- Custom Orders: Many products sold through our platform are customized to the buyer's specifications. Customization could include size, material, design, and finishing options. Since these products are made-to-order, they cannot be resold to others.
- Bulk Purchases: For B2B clients, including contractors and manufacturers, bulk purchases are often directly related to specific projects, making returns impractical.
- Fragile and High-Value Items: Products such as tiles, fixtures, furniture, and hardware are often delicate or high in value, making it difficult to accept returns after they have left the manufacturer's or seller's premises.
- Transportation and Handling Costs: The costs involved in handling and shipping large, bulky, or fragile items make returns impractical from both a cost and logistical perspective.
4. Replacement Policy
In exceptional cases, offers a replacement of the product under specific conditions. These conditions are applicable to both B2C and B2B customers.
4.1 Eligibility for Replacement
Replacement is possible only under the following conditions:
- Defective Products: If the product is found to be defective, damaged, or broken upon receipt, you may be eligible for a replacement.
- Incorrect Product Delivered: If the product delivered does not match the description or specifications provided during the order, a replacement will be arranged.
- Missing Parts or Components: If the product received is missing any parts or components essential for its proper functioning, we will provide a replacement for the incomplete product.
4.2 Conditions for Replacement
To be eligible for a replacement, the following conditions must be met:
- The defect or issue must be reported within 24 hours of receiving the product.
- The product must be in its original packaging and include all manuals, accessories, and documents.
- Photographic or video evidence of the defect or incorrect product may be required.
- BRIKFURN must approve the request for a replacement after reviewing the claim.
- The original product must be returned in the same condition as received, without any damages caused during use or handling by the customer.
5. Safe Return of the Original Product
Before a replacement can be processed, you must ensure the safe return of the original product.
5.1 Packaging Requirements
- The product must be packed securely in its original packaging to prevent any damage during the return shipment.
- Any product not returned in its original packaging will not qualify for a replacement.
- For fragile or large items, ensure that proper cushioning and protection are used to avoid damage during transport.
5.2 Shipping Costs for Returning the Product
- The customer is responsible for the shipping costs associated with returning the original product unless otherwise agreed upon with BRIKFURN.
- If the return is due to a defect or incorrect product sent by us, we may arrange a reverse pickup or reimburse the shipping costs.
- Any shipping costs incurred by the customer for returning the product will not be reimbursed if the replacement request is rejected due to non-eligibility.
5.3 Condition of the Returned Product
- The original product must be returned in the same condition as when it was received.
- Products that have been used, installed, damaged, or altered by the customer will not be eligible for replacement.
- If the original product is damaged during return shipping due to improper packaging, BRIKFURN reserves the right to reject the replacement request.
6. Order Cancellation
6.1 Penalty for Cancellation
If you wish to cancel your order after it has been placed, a cancellation fee of 3% of the total order value will be charged as a transaction penalty. This fee covers payment gateway charges and administrative costs incurred during the processing of your order.
6.2 Cancellation Deadlines
- B2B Customers: For bulk orders or orders placed by contractors, manufacturers, interior designers, and architects, cancellations must be requested within 24 hours of placing the order to avoid any additional penalties.
- B2C Customers: For individual consumers and end clients, cancellations must be requested within 24 hours of placing the order.
If the order is canceled after the stated deadlines or if the product has already entered the shipping or production process, we may not be able to accommodate the cancellation request, and you will be liable for the full order amount.
6.3 Process for Canceling an Order
To cancel your order, please contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] and provide the following details:
- Order number
- Reason for cancellation
- Proof of purchase (invoice or order confirmation)
Our team will process your cancellation request and inform you of the next steps. If the order is eligible for cancellation, we will issue a refund minus the 3% transaction penalty.
7. Refunds for Cancellations
7.1 Refund Processing
If your order is successfully canceled within the eligible timeframe, we will process and credit the refund minus the 3% transaction fee within 7 to 10 business days. The refund will be issued using the same payment method used during the original transaction. Refunds may take additional time to reflect in your bank account or credit card statement, depending on your financial institution.
7.2 Non-Refundable Charges
Please note that the following charges are non-refundable:
- Transaction fees incurred during payment processing
- Shipping charges (if the product has already been dispatched)
- Customization fees for made-to-order products
8. How to Request a Replacement
If you believe your product is eligible for a replacement based on the conditions outlined above, follow these steps:
8.1 Contact Our Support Team
Contact our support team within 24 hours of receiving the product by emailing us at raj@brikfurn.com. Please provide the following details:
- Order number
- Product name and model number
- Reason for replacement (defective product, incorrect product, etc.)
- Photographs or video evidence of the defect (if applicable)
8.2 Review and Approval
Once we receive your replacement request, we will review the claim. If necessary, we may request additional information or evidence to support your claim. Upon approval, we will provide instructions on how to return the original product.
8.3 Return of Original Product
After receiving approval, securely pack the product and send it to the designated address provided by our support team. Ensure all packaging and protective materials are used to prevent damage during transit.
8.4 Processing the Replacement
Once we receive the returned product and verify that it meets the conditions for replacement, we will process the replacement. A replacement product will be shipped to you as soon as possible, depending on product availability.
9. Non-Replacement Items
The following types of products are not eligible for replacement:
- Products that have been used or installed by the customer
- Products with missing or altered serial numbers or identification tags
- Products that are damaged due to improper handling or use by the customer
- Custom or made-to-order products that were manufactured according to customer specifications
- Bulk orders for contractors or manufacturers, unless there is a defect or incorrect delivery
10. Disputes and Resolution
In the event of a dispute regarding a replacement or the condition of the returned product, BRIKFURN will make a final determination based on the evidence provided and the inspection of the returned product.
- Dispute Resolution: Any disputes arising from this policy will be resolved through negotiations between the parties involved. If a resolution cannot be reached, the dispute may be escalated to legal authorities, following the laws of Bengaluru, Karnataka
11. Changes to This Policy
We reserve the right to modify this Returns & Exchanges Policy at any time. Any changes will be effective upon posting the updated policy on the BRIKFURN platform. Customers are encouraged to review this policy periodically to stay informed of any updates.
12. Contact Information
If you have any questions or concerns regarding this policy or need assistance with a replacement request, please contact us at:
- Company Name: BRIKFURN PRIVATE LIMITED
- Brand Name: BRIKFURN
- Email: raj@brikfurn.com
- Address: Site No 10, SY 172/4 Kothanur, J.P Nagar VIII phase, Village Uttarahalli Hobli, Bengaluru, Bengaluru Urban, Karnataka - 560076
